Director, People Management & Client Delivery

Gagen MacDonald looking for an ideal candidate who has a Bachelor’s degree in communications, public relations, English, journalism or related field, or equivalent combination of education, experience, and training. A candidate with experience in successfully creating and delivering strategic communication programs aligned with business goals that deliver real results.

PRIMARY RESPONSIBILITIES: 

A successful Director, People Management & Client Delivery is someone who can:

• Developing and leading client solutions and deliverables that meet highly complex project and client needs and result in measurable strategy execution.

• Ensuring all work product outputs and deliverables adhere to Gagen MacDonald quality standards.

• Overseeing and leading project and/or account management activities to ensure execution on client requirements, managing teams on multiple projects and/or multi-disciplinary workstreams for projects of high complexity, size, and/or scale.

• Building, managing, and developing client teams and individuals by coaching and mentoring to grow technical expertise and interpersonal skills in their day-to-day work.

• Anticipating, managing, and resolving client issues and/or conflict resulting in mutually satisfying client and firm needs.

• Using your deep knowledge and mastery of technical skills to be regarded as an expert in your discipline by the client and your colleagues.

• Serving as a senior leader on one of our consulting teams, contributing to the team's overall success and providing strategic counsel to the team lead.

• Driving business expansion, along with other senior leaders at the firm, by recognizing new opportunities within existing accounts; and developing new relationships with focus on Gagen's capabilities and expertise.